Take a look at how customer research shapes our brand. We’ll share what we’ve learned about our customers, how they perceive JetBlue, and how those insights are guiding our priorities and decisions.
Every safety report tells us something—not just about what happened in the operation, but about how well people were prepared for it. This session explores the connection between operational safety reporting and training through a simple cycle: OPERATION → REPORT → LEARN → TRAIN → OPERATE. The focus is on how lessons from the operation can inform training and how training... See More →
Aviation is a highly connected industry, and the relationships we build can play an important role in how we learn, grow, and navigate our careers. This session will focus on the value of networking within the aviation field and the role professional connections can play throughout your career.
Thinking about your next move? This session will focus on practical ways to prepare for career growth and new opportunities.
Topics will include how to get ready for a new role, common do’s and don’ts, resume guidance, and interview tips and tricks to help you feel more prepared for what comes next.
Join fellow JBU faculty for updates, shared discussion, and connection across the organization. This session provides time to hear what’s happening across JBU, stay aligned on current priorities, and connect with colleagues.
Wednesday September 9, 2026 10:30am - 12:00pm EDT Arrivals Hall8265 Hangar Boulevard, Orlando, FL, USA
Take a break, grab lunch, and use the time to connect with crewmembers from across JBU. Whether you meet someone new, catch up with colleagues, or continue a conversation from a morning session, consider this your built-in time to recharge and connect.
Feel free to bring your own lunch or purchase something at The Lodge, then settle in and keep the conversations going.
Wednesday September 9, 2026 12:00pm - 1:00pm EDT The Lodge
Learn how to build a personalized GPT using JetBlue’s enterprise ChatGPT environment. This session will focus on creating a GPT tailored to your needs and exploring how personalized GPTs can support the way you work.
Before you attend: Access to ChatGPT is highly recommended, and attendees should bring a laptop if possible so they can follow along during the session.
This fast-paced, fun module is designed to help you connect with faculty across JBU in a series of brief, one-on-one conversations. It’s a great way to build relationships, share insights, and discover collaboration opportunities—all in just a few minutes per round. Think of it as networking on fast-forward—with a professional fun twist!"" "
JBU trains crewmembers and business partners around the world, but even training delivered in English does not always translate clearly. Slang, idioms, humor, cultural references, and region-specific expressions can create unintended barriers for global learners.In this 45-minute session, we will explore practical ways to make training more global-ready, from the words we use in the classroom to... See More →
Solving the issue in front of us is useful. Understanding why it happened in the first place is even better.This session introduces Root Cause Analysis and how it can be applied to everyday problem-solving and operational improvement. Participants will work through a negative outcome, identify the underlying root cause, propose corrective actions, and consider how to evaluate whether those actions... See More →
Skip the AI hype and learn by doing. Bring your laptop and explore practical ways AI can support instructional design, facilitation, and learning development. Together we'll build interactive activities, create classroom resources, experiment with no-code AI tools, and even prototype a simple learning application using vibe coding. Whether you're designing eLearning, facilitating VILT, or leading... See More →
What if you could turn ChatGPT into an assistant designed specifically for the work you do? In this interactive session, you’ll learn how to create a custom GPT by building a “Gain Attention Builder” based on Gagné’s first Event of Instruction. We’ll walk through the process together, from defining what you want your assistant to do to providing it with the instructions and... See More →
Feedback is an important part of growth, development, and working effectively with others. This session will focus on the importance of feedback and explore how to approach giving it in a thoughtful and meaningful way.
This 45-minute workshop will help you see how others identify 'YOUR" brand through a fun collage activity. This will in turn help you identify in how identifying and protecting your own brand helps protect the brand you represent. It will discuss the "Campfire Effect" and how it plays a role in bringing humanity back into air travel.
Just a girl on a mission to help bring awareness on the importance of empathy and care towards everyone we encounter. Emotional Intelligence makes up for 80% of your overall success. How are you currently measuring up? "How you treat someone that can do absolutely nothing for you... Read More →
Wednesday September 9, 2026 2:00pm - 2:45pm EDT Room A1218265 Hangar Boulevard, Orlando, FL, USA
Explore how AI can be used in the workplace and where it may fit into the way we plan, organize, and approach our day-to-day work. This session will offer a practical look at AI through the lens of real work and planning.
What if a wrong answer doesn’t always mean someone doesn’t know the material? In this interactive session, we’ll look beyond the score and take a closer look at the questions behind it. Using real-world examples, we’ll explore what makes a good assessment question, why item validation matters, and how better questions can lead to better measurement, more confidence in the results, and... See More →
What if ChatGPT could help us not only work more efficiently, but also reflect on how we think, communicate, and lead? This session explores how custom GPTs can turn established professional-development frameworks into personalized, repeatable self-assessment tools. Using a custom Question Mix Assessment GPT, the presenter will demonstrate how AI can identify patterns in the questions we... See More →
Explore the role self-defense can play in aviation and learn a few basic self-defense techniques. This session will also cover self-defense tools and resources that may be helpful to know about.
