Name: The Problem Behind the Problem
Start: 2026-09-09T13:00:00-0400
End: 2026-09-09T13:45:00-0400

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The Problem Behind the Problem

LIMITED

Wednesday September 9, 2026 1:00pm - 1:45pm EDT

Room 311

Limited Capacity seats available

Solving the issue in front of us is useful. Understanding why it happened in the first place is even better.

This session introduces Root Cause Analysis and how it can be applied to everyday problem-solving and operational improvement. Participants will work through a negative outcome, identify the underlying root cause, propose corrective actions, and consider how to evaluate whether those actions were effective.

The session will also introduce practical Root Cause Analysis tools, including the 5 Whys and Fishbone diagrams, that can help teams move beyond symptoms and get closer to the real problem.

Speakers

Nick Nieves

Senior Analyst AQP and SMS, JetBlue

Wednesday September 9, 2026 1:00pm - 1:45pm EDT
Room 311 8265 Hangar Boulevard, Orlando, FL, USA

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2026 JBU Development Day

Nick Nieves

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2026 JBU Development Day

Nick Nieves

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